Customer Care
ORDERS & SHIPPING SERVICES
Placing orders on the Website involves following the steps as below:
First step: selection of items by the Customer: On the Website, the Customer selects and confirms the quantity of the items he/she wishes to order, the availability of which must be confirmed by the Company. You can only purchase products in the catalog published on the Website which are accompanied by a description of the main features. These items will then be added to the "Shopping Cart". The Customer is responsible for selecting the items of interest.
Second step: Checking the selected items: The Customer can modify online his/her "Shopping Cart" consisting of the selected items, delete an initially selected item, modify the quantities ordered or add an item. The Customer can cancel the order before completion by leaving the website without having confirmed the order.
Third step: confirmation of the selected items and confirmation of the order. Once the articles have been selected and confirmed, the Customer:
Prior to the completion of each Order, the Customer will be asked to confirm that he/she has read and accepted the Order. If the Customer does not accept the contents of the Order and/or the General Conditions, the Order cannot be completed.
The Customer will be able at any time to monitor the status of his/her Order through the tracking provided by the carrier that will be sent with the email for confirmation of shipment.
The Products purchased will be delivered to the address indicated by the Customer in the Order, through the courier specifically appointed by the Company.
A list of shipping and handling rates and delivery times can be found below:
| PAESE | TARIFFA FLAT SPEDIZIONE STANDARD |
Tempi di spedizione | TARIFFA EXPRESS con reso gratuito |
Tempi di spedizione |
| EUROPA | ||||
| ITALY | 8,00 € | 2-3 gg | ||
| ANDORRA | 35,00 € | 2-3 gg | ||
| AUSTRIA | 15,00 € | 5-7 gg | 30,00 € | 2-3 gg |
| BELGIUM | 15,00 € | 5-7 gg | 30,00 € | 2-3 gg |
| BULGARIA | 15,00 € | 5-7 gg | ||
| CROATIA Islands Excluded | 15,00 € | 5-7 gg | ||
| DENMARK | 15,00 € | 5-7 gg | 30,00 € | 2-3 gg |
| ESTONIA | 15,00 € | 5-7 gg | ||
| FINLAND | 15,00 € | 5-7 gg | 30,00 € | 2-3 gg |
| FRANCE | 15,00 € | 5-7 gg | 30,00 € | 2-3 gg |
| CORSICA FRANCE | 25,00 € | 5-7 gg | 35,00 € | 2-3 gg |
| GERMANY | 15,00 € | 5-7 gg | 30,00 € | 2-3 gg |
| GREECE | 15,00 € | 5-7 gg | 30,00 € | 2-3 gg |
| UNITED KINGDOM | 30,00 € | 2-5 gg | ||
| NORTHERN IRELAND | 15,00 € | 5-7 gg | 30,00 € | 2-3 gg |
| LATVIA | 15,00 € | 5-7 gg | ||
| LITUANIA | 15,00 € | 5-7 gg | ||
| NETHERLANDS | 15,00 € | 5-7 gg | 30,00 € | 2-3 gg |
| POLAND | 15,00 € | 5-7 gg | 30,00 € | 2-3 gg |
| PORTUGAL | 15,00 € | 5-7 gg | 30,00 € | 2-3 gg |
| CZECH REPUBLIC | 15,00 € | 5-7 gg | ||
| ROMANIA | 15,00 € | 5-7 gg | ||
| SLOVAKIA | 15,00 € | 5-7 gg | ||
| SLOVENIA | 15,00 € | 5-7 gg | ||
| SPAIN | 15,00 € | 5-7 gg | 30,00 € | 2-3 gg |
| BALEARIC ISLANDS | 15,00 € | 5-7 gg | 30,00 € | 2-3 gg |
| CANARY ISLANDS | 5-7 gg | 35,00 € | 2-3 gg | |
| SWEDEN | 15,00 € | 5-7 gg | 30,00 € | 2-3 gg |
| SWITZERLAND | 35,00 € | 2-3 gg | ||
| HUNGARY | 15,00 € | 5-7 gg | ||
| EXTRA EU | ||||
| CANADA | 40,00 € | 2-5 gg | ||
| JAPAN | 60,00 € | 2-5 gg | ||
| USA | 40,00 € | 2-5 gg | ||
NOTICE: Purchase requests from countries not included among those displayed in the "SHIPPING" section cannot be accepted.
In particular, we draw the Customer's attention to the fact that, with regard to deliveries to countries outside the European Union, any customs import charges will be borne by the recipient. Therefore, the Customer is invited to contact the customs authorities of his/her country in advance in order to verify the costs and possible import limits.
Upon receipt of the Products, it will be the Customer's responsibility to check the integrity and presence of any damage to the package that is immediately evident.
If the package is tampered with or not intact, the Customer must refuse the package and send timely notice to our customer service, otherwise the Customer will lose the ability to enforce his/her rights in this regard.
Any problems concerning the physical integrity, correspondence or completeness of the Products received must be reported within 7 days of delivery to allow the Company to proceed with the appropriate checks. The above in any case does not affect in any way the right of return or the legal warranty on the product.
METHODS OF PAYMENT
The price of the Products indicated on the Website, including taxes and VAT, is in Euros and will be automatically displayed before the purchase together with any shipping costs.
The Company reserves the right to change the prices of the Products offered for sale at any time and without notice. The changes will be effective from the time of their publication on the Website, it being understood that the prices in force at the time of the completion of each Order will continue to be applied to the Orders already confirmed by the Customer.
Purchases can only be made by credit/debit card, PayPal, Apple Pay, Google Pay, Shop Pay, and Scalapay.
Express check-out is available for payment with ShopPay, PayPal, Google Pay and Apple Pay. By choosing express check-out, your information (name, address...) will be automatically deducted from one of these payment methods.
Payment with Apple Pay:
Using an Apple device that is Apple Pay enabled and if you have a credit or debit card that supports this payment system, you can quickly complete your purchase in one click. The option to pay with Apple Pay is available by browsing with Safari browser from Apple devices.
Payment with Google Pay:
Using a Google Pay enabled Android device and if you have a credit or debit card that supports this payment system, you can quickly complete your purchase in one click.
Payment with Scalapay:
Scalapay allows you to pay for your order in 3 interest-free installments. After confirming your order details, you will be asked to log into your Scalapay account to complete the payment. If you don't have one, you can create one from the Scalapay login page, before finalizing your order. If you buy with Scalapay you acknowledge that the installments will be transferred to Incremento SPV S.r.l., to related parties and their assignees, and you authorize such transfer.
The financial information (for example, the number of the credit/debit card or the date of its expiry) will be forwarded via encrypted protocol to the banks that provide the relevant remote electronic payment services. The credit card data will be managed with the utmost confidentiality directly by the circuit manager. In no case and at no stage of payment will the Company be able to know the information relating to the Customer's credit cards, which will be directly transmitted via secure connection to the Website of the bank handling the transaction.
The Company will not store such data in any computer archive and therefore in no case can be held responsible for any fraudulent or illegal use of credit cards by third parties at the time of payment.
This information, moreover, will never be used by the Company except to complete the procedures relating to the purchase made by the customer and to issue refunds in case of any returns of Products, following the possible exercise of the right of withdrawal, or if it is necessary to prevent or report any fraud on the Website to the authorities.
REFUNDS AND RETURNS
The Customer has the right to withdraw from the purchase contract without paying any penalty and without giving any reason, within the next 14 days of receipt of the Products.
The right of withdrawal may apply only to the Product purchased in its entirety.
To exercise the right of withdrawal, the Customer is required to follow the following procedure:
Register on the site in the appropriate log-in section; once logged into the members area, in the order history section, select the order for which you want to request a return.
Within the order, select the product(s) to be returned, select the reason for the return and click on "continue with the return request", at this point a form will open to be filled out with the information necessary to process the return and complete the request.
All Products have a disposable seal. The Customer may not remove its seal from the Products purchased, which is an integral part of the product. The Company, in case of exercise of the right of withdrawal by the customer, has the right not to accept the return of Products that are devoid of their seal.
Before placing the Products in the original box, the Customer must ensure that the Products are complete with their packaging and accessories and that they are in the same condition in which they were received. If it is determined that the value of the Product has been reduced as a result of use other than to check fit and size, the Customer will be held liable for such reduction in value.
Whatever the payment method used by the Customer, the refund will be activated by the Company no later than 14 days from the day on which the Company has received the goods. The refund may be suspended until receipt of the goods.
After receipt of the products, the Company will make the necessary checks on their conformity to the conditions and terms expressed herein. In the event that the checks are concluded positively, the Company will send to the customer, via e-mail, its confirmation of acceptance of the products so returned.
The refund of the amount will be made using the same means of payment used by the Customer.
If the checks are not successful, the Company will notify the customer, via e-mail, the existence of a decrease in value of products returned, resulting from failure to comply with the conditions mentioned above. At the same time the Company will communicate the amount that will be deducted from the refund, without prejudice to the possibility, alternatively, for the Customer to re-obtain, at his own expense, the Products in the state in which they were returned.